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Author: Allison Rae

Amniotic Tissue Replica PulseMDM

What Pulse MDM Learned From Medical Device Experts This Month

Listening to a seasoned and successful Medical Device Sales Rep . . .

Here’s what we learned:

1.   Avoid the “Spray and Pray” approach

Salespeople will use a “spray and pray” method. They say a lot without really saying anything. They are not understanding the client’s needs or perspective. Instead, they “spray” them with predetermined talking points and “pray” that it will stick.
nerve repair sales rep demonstration kit

2.   Avoid Resource Dumping

Another common mistake we were told salespeople make is resource dumping. Of course, external information can be incredibly useful. However, it must be relevant to the customer.  When a salesperson does not get the feeling their message is hitting home, they become anxious. So, they resource dump. They start throwing all kinds of stuff at their client: white papers, clinical outcomes and research. They simply hope that something is going to resonate.
Woman holding model - Pulse MDM

3.   Don’t Disrespect Time

After the “Spray and Pray,” and resource dumping, the rep does not always realize what they have done. They’ve wasted their client’s most precious resource: their time. The interactions between medical device sales reps and clinicians have a lot at stake. These can be incredibly large deals, and the sales rep has essentially disrespected the client by not addressing their direct problems.
a 3-piece liver; fatty, cirrhotic, and a portion having hidden lesions that are only detectable by ultrasound

The Opportunity:

I left my call with this Sales Rep with a better understanding of the opportunities of our models to pre-choreograph the interaction between a sales rep and their target audience. A carefully planned model with in-depth knowledge of the clinicians’ objections, questions, and preconceived ideas, will automatically avoid all these common mistakes.
If we can help a team create a beautiful and branded model to tell their story perfectly, with the clinician’s needs in mind, we can avoid sales reps wondering after a missed opportunity, “How long will it take to get another chance? How do I regain credibility? Have I tarnished my reputation with other clinicians?”
A well-designed model is not only telling a story device but also acts as a valuable tool to support emotional alignment and connection. Models help sales reps work with the clinician toward a common goal of communication and learning.
Mend a broken heart - Pulse MDM

You can mend a broken heart

But it requires specialized training that is challenging under the best of circumstances. The Journal of Thoracic and Cardiovascular Surgery cites

  • a shrinking applicant pool,
  • high attrition rates,
  • an aging thoracic surgery workforce and
  • resident workweeks greater than 80 hours

as significant challenges to surgical training. New, potentially life-saving devices can get stopped at the training bottleneck.

The learning to be a thoracic surgeon is a dynamic process that requires continually updating as medical device manufacturers invent novel and less invasive ways to treat patients.  20 years ago, who could have foreseen replacing an aortic valve through a tiny incision in the femoral or the need minimally invasive complex cardiac procedures or the sophisticated robotic general thoracic procedures? Medical device manufacturers need to provide training for cardio-thoracic surgeons so they can feel comfortable with new technology to ultimately improve patient care.

Medical device manufacturers can constructively contribute to the training regime with demonstration models that provide insights into surgical procedures and possibilities. Healthcare is a hands-on business, training is most effective when the clinician is involved in a physical learning experience.  Clinically realistic models simulate the look and feel of human organs to provide that hands-on involvement.  They are built to be endlessly reused so the knowledge they offer can be repeated many times without additional cost.

This model shows a heart pump device and provides realistic suturing and placement information.

 

Source:  https://www.jtcvs.org/article/S0022-5223(17)30844-9/pdf

We are eager to learn about how you demonstrate your approach and excited to understand the story you want to tell clinicians, surgeons, patients, and investors.

Let’s set up a phone call or you can invite us to your office. We will forward you a project questionnaire and ask for links to your brand, photos of your medical device, and videos of your procedure. Once we understand your goals we will begin sketching some model concepts that will give physicians a dynamic hands-on experience.

Michela with award - Pulse MDM

Direct-to-Patient Medical Device Marketing

Michaela M. of Medtronic receives the PulseMDM Golden Heart Award for outstanding dedication to custom anatomy model development and for creating an exceptional direct-to-patient experience. Direct-to-Patient medical device marketing can happen at every targeted clinician’s office, hospital and healthcare facility.

A custom anatomy model will highlight your product differentiators and make your story understandable and unforgettable.

If you want surgeons to have a multi-sensory way to demonstrate your medical device and procedure, a custom anatomy model will engage patients in a visual and tactile experience.

Contact Pulse medical Demonstration Models and let’s talk soon!

 

 

 

Clear Anatomy Models - Pulse MDM

When in-situ is out-of-sight

When in-situ is out-of-sight, clear anatomy models give surgeons simultaneous visual & physical experience with your medical device.

If you are deploying your device into a valve, navigating a vessel, maneuvering through a stricture, advancing through a tract, or locating a specific spot inside an organ, the path and the anatomy target can be made in crystal clear or translucent, soft & squishy materials.

Surgeons will appreciate the right ‘feel’ when using your device while they can see their progress practicing the procedure.

Imagine the conversations about common and uncommon surgical scenarios all while clinicians get that important hands-on practice.

We love the chance to talk about your medical device, the procedure, the criteria for your anatomy target, how you differentiate your device, and the story you wish to tell.

Custom clear anatomy models will draw attention at conferences and exhibits and give your sales reps a great way to engage clinicians in a physical experience.

Let’s talk soon!

Custom vascular Access Model for Medical Device training - Pulse MDM

Say no to off-the-shelf anatomy

A prospective client told us recently; 

“Several years ago the department purchased various models and they were never used – even by the sales force.”

We can appreciate that. You only want to invest in tools that will have use and will deliver the experience desired for your associates and ultimately for their clients. You can say no to off-the-shelf models.

But not using existing models or existing models having a limited application is not necessarily an indication that using models does not work. 

Our Medical Device contacts who have purchased off-the-shelf or stock, pre-made anatomy models have found that they do not give clinicians an experience that is congruent with their message & their brand, and the models do a subpar job at highlighting how they distinguish their specific medical device. 

More than 25% of our new clients have a model that they are currently using when they contact us. They know precisely what they like and importantly what they don’t like and what they wish it could do. This information through trial is so very valuable in designing a custom vehicle that can fulfill all of their requirements. 

If you are ready for an upgrade when demonstrating your device or providing surgeon training please send us images of the model that you are currently using and tell us how it could better meet your needs. It is a blast figuring out more effective ways to tell your story, exploring how you can give clinicians a custom hands-on experience, and discovering how you can provide a repeatable surgical scenario, anywhere in the world. Contact Pulse Medical Demonstration Models today!

Custom prostate model for surgeons to train with medical device - Pulse MDM

Golden Prostate Award

Rick K. of ProceptBioRobotics receives the PulseMDM Golden Prostate Award as an honorary model maker for his unwavering commitment to training model development by creating an exceptional hands-on experience for surgeons.

 

Pulse MDM creates clinically realistic custom medical models essential for medical device physician education, surgical skills training, sales demonstration, direct to patient marketing, medical exhibit displays, internal sales training, and pre-clinical validation testing. Contact us today for more information!

 
Medical Device training models for surgeons - Pulse MDM

8 Questions for Medical Device Leaders – 2024 and beyond

 

1. How frequently are you giving surgeons hands-on practice with your medical device? 

Dr. Cardiologist says; “I really need to sample or trial a product first, ideally in a realistic environment before I commit. I want to use it, feel it, and get comfortable with it. It’s important for me to try a product and practice with it as much as possible before I use it on a patient.” 

At Pulse Medical Demonstration Models we know the challenges of offering opportunities to try your device.

Having one animal or cadaver tied to one location on one date reduces the probability of providing training for your targeted specialists. And the total cost for each event can be considerable. Creating a custom model will give you the ability to offer clinically relevant practice and deliver training in groups or one-on-one in any setting, in any location.

2.  During a lab, how many participants get to try your device? 

Dr. Urologist says; “I want to practice the procedure myself and more than once. And it is critical that I’m not the only one who is familiar with the device and procedure. I want my whole team involved in the training. When we get repeat passes with the device that is where we really sharpen our skills.’

The focus is to design a model that gives all participants a fresh try. We want your potential clients to apply their knowledge gained during your didactic or KOL presentation, immediately and repeatedly.

3. Does the lab specimen always offer the tissue qualities or pathologies you would expect in a live patient? 

Ms. Medical Device Executives says; “We want our clients to build confidence and develop accuracy essential for transitioning to the OR. If the anatomy doesn’t match our criteria or the tissue is degraded they will not gain assurance in our brand.

Our goal is select the materials, formulations, and assembly that provide the right softness, appropriate resistance, desired tortuosity, smoothness, stretch, finish and correct ‘pop’. We can create healthy and diseased organs, colluded vessels, tracts with strictures, and have conventions for interchangeable operable anatomy targets. Our medical device clients are involved in the selection and creation of the model which sometimes involves one or two preliminary or ‘ugly’ models to figure out the most difficult parts in accurately matching a clinical experience.

4. Is your anatomy target destroyed after one or two procedures? 

Every surgeon deserves a fresh try with your medical device and procedure. Animals and cadavers offer limited use. A smartly crafted anatomy model can be designed with consumable & replaceable parts so that every participant can experience how you differentiate your device.

5. Can you offer clinicians a physical experience with your medical device in any setting?

There are no restrictions for where and when you can use a custom anatomy model. Easy to carry, set-up, and refresh, you can offer training with your medical device anywhere – hospital, office, exhibit, or hotel conference room. And compared to a lab animal or cadaver, clean-up is a breeze – you can pack up and go in a matter of minutes.

6. Will you deliver tangible training in new and emerging markets this year?

Our medical device clients tell us that their custom models are in the heaviest demand and in near-constant rotation in new markets. The clinicians in emerging markets really want to add new devices and procedures to their practices. They want to be on the cutting edge in terms of their peers. And they want to experience a new product or a new procedure first hand.

7. Do you have plans to increase trial with your medical device and procedure?

One client told us that their aim was to increase the overall number of procedures performed worldwide, through which they could achieve their goal of improving patient care. With their custom created urology training model and by partnering with local KOLs they found that by focusing efforts on clinician training they could dramatically impact procedures performed, the number of patients treated, and ultimately devices sold.

8. Are you building practical skills that surgeons can take into the OR? 

Pulse MDM enables medical device manufacturing companies to provide surgeons with greater assurance in a new product & procedure as they safely practice, learn, and trial. Custom models simulate real-world surgical scenarios, empowering the clinician as he/she secures relevant experience and expertise related to clinical practice. As a result of increased, hands-on knowledge, Pulse MDM & each of our medical device clients, support physician’s pursuit of best clinical-economic decision making and optimal patient care.  

Are you now imagining a custom medical demonstration and training model to support your efforts next year and beyond?

Let’s talk about your medical device, the procedure, the properties of your anatomy target, how you differentiate your device, and the hands-on experience you want to give surgeons.

Tell us a when you would like to speak or meet and ask for a Project Initiation Survey to give clinicians a custom hands-on experience with your Medical Device.

Thoracic cavity model - Pulse MDM

Thoracic Cavity Model

A hands-on surgical experience. Specifically designed for your medical device & procedure. Engage surgeons in clinical conversations while they practice. Easy setup & refresh gives every participant a fresh shot. Created for portability with no restrictions for use anywhere around the globe.

 

Medical device manufacturers choose Pulse MDM to create custom anatomy models to demonstrate a specific medical device, a portfolio of devices, or procedures. Medical Device R&D Engineers and Pre-Commercialization teams ask Pulse MDM to create realistic anatomy they can perform early device developmental tests on, easily and quickly. Marketing teams engage us to make models that will engage clinicians in memorable and interactive experiences to showcase their key differentiators. These can be take-along models for the sales force or larger trade show models.

Medical Device Exhibit Interactive | Pulse MDM

Interactive Medical Device Exhibit Display

What started as a simple request for a stand to display a Medical Device at an upcoming exhibit quickly evolved into creating a demo model that provides a hands-on experience for surgeons. The Hemospray team at Cook Medical described the benefits of Hemospray to us during an initial conversation and Allison Rae (PulseMDM Founder & CCO) said; “Let’s give physicians a way to try it right there at your booth!”  A few tests and prototypes later, every surgeon can now get a memorable visual & tactile experience that is quickly and easily repeated with the replaceable “gastrointestinal” treatment targets. Once we understood the story Cook Medical wanted to tell and how they differentiate their product, it opened up a whole world of possibilities to help their device stand out among all of the exhibits. You can challenge us with your; “How can we demonstrate this device?” opportunity. It is a blast creating unforgettable experiences for surgeons.